COLOR CHART SIZE CHART MEASURING GUIDE RETURN POLICY QUALITY GUARANTEE OUR MODELS
Note: Since computer screens have color differences, there might be a minor difference between the real color and the color you see in the photo. We strongly recommend customers to order fabric swatches before purchasing the dress(es).

Our Color & Fabric Selection

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Blushing Pink

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Blushing Pink

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Blushing Pink

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Blushing Pink

Charmeuse
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Blushing Pink

Silk Like Satin
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Blushing Pink

30D Chiffon
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Blushing Pink

Jersey
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Candy Pink

Satin Chiffon
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Blushing Pink

General Return Policies

1.  Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).

Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.

2.  Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped different from item ordered), we will be responsible for the item exchange and postage. You may also return the product and get a full refund including postage.

3.  Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.

4.  This return policy does not apply to our business resellers. Please contact us for additional instructions.

 

Specific Policies for Our Items

Order Cancellation

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

Cancellation Policy 

- Unpaid orders will be cancelled automatically after 5 days. 

- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
- Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
- Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
- Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation.

Replacement or Refund

Your satisfaction is of utmost importance to us. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, washing the dress, or removing the tag. Please note that you need to contact us to initiate the returning process.

If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. You will be responsible for all return shipping costs.

Defective, Damaged or Mis-shipped Items

You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications. 

Size Deviation

If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you up to 40% of the product purchase price (excluding shipping cost). Should you choose this option, please remember to request a receipt from your tailor. Copy of the receipt must be provided to request reimbursement.

Item is the size you ordered but does not fit

Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.

Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible. 

Items that cannot be returned or exchanged

1. No returns and no exchanges for personalized items.

2. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons.

Return Process

1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

We reserve the right not to accept the returns without prior approval from our Customer Service.

2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.

3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.

Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.

Professional Care From Material to Delivery

Material Procurement: After checking the fabric quality from several suppliers, JenJenHouse.com selects the most delicate fabric for customers. JenJenHouse.com uses solid and exquisite threads only to make comfortable dresses.

Processing: JenJenHouse uses the latest technology and highest craftsmanship standards to always meet customers' expectations.

Packing / Delivering: Every dress of JenJenHouse.com is packed well in the package separately, avoiding products being scratched or ripped. Always choosing the best shipper to make the delivery, JenJenHouse.com garantees all the customers will receive their dresses in good manner.

    Note: Please note that special occasion dresses are sized differently than ready-to-wear clothes. You might find yourself ordering the special occasion dress in a larger size than the size you usually wear. We strongly suggest you have your measurements taken by a professional before buying online.
    All dresses on our website can be custom made to exact measurements if you provide us with your custom sizes. If you decide to order standard size, you may use the following charts to map your measurements to the closest size to be ordered. If your measurements indicate one size for the "bust" and a different size for the "waist and/or hips", we suggest ordering according to the largest measurement. Dresses can easily be taken in by a skilled tailor or professional seamstress.

    SIZE CHART » How to measure

    Dress Size Chart
    US Size 2 4 6 8 10 12 14 16
    UK Size 6 8 10 12 14 16 18 20
    EU Size 32 34 36 38 40 42 44 46
    inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm
    Bust 32 ½ 83 33 ½ 85 34 ½ 88 35 ½ 90 36 ½ 93 38 97 39 ½ 100 41 104
    Waist 25 ½ 65 26 ½ 67 27 ½ 70 28 ½ 72 29 ½ 75 31 79 32 ½ 83 34 86
    Hips 35 ¾ 91 36 ¾ 93 37 ¾ 96 38 ¾ 98 39 ¾ 101 41 ¼ 105 42 ¾ 109 44 ¼ 112
    Hollow to Floor 58 147 58 147 59 150 59 150 60 152 60 152 61 155 61 155
    Plus Size Dress Size Chart
    US Size 16W 18W 20W 22W 24W 26W
    UK Size 20 22 24 26 28 30
    EU Size 46 48 50 52 54 56
    inch cm inch cm inch cm inch cm inch cm inch cm
    Bust 43 109 45 114 47 119 49 124 51 130 53 135
    Waist 36 ¼ 92 38 ½ 98 40 ¾ 104 43 109 45 ¼ 115 47 ½ 121
    Hips 45 ½ 116 47 ½ 121 49 ½ 126 51 ½ 131 53 ½ 136 55 ½ 141
    Hollow to Floor 61 155 61 155 61 155 61 155 61 155 61 155

    Note: The Hollow to Floor measurement of our standard dresses already includes 2 inches (ca.5 cm) extra to fit high heels.

    Measuring Guide

    Correct measurements are the prerequisites of getting a perfect fitting dress. Before ordering a made-to-order dress from JenJenHouse.com, you are encouraged to get measured correctly by a professional local tailor. We would like to emphasize that measuring yourself at home is trickier than you think. Check out our useful guide for how to properly take your measurements.

    Watch Us Measure

    Standard Dresses

    Bust
    • This is not your bra size!
    • Wear an unpadded bra (your dress will have a built-in bra)
    • Relax arms at sides
    • Pull tape across the fullest part of the bust
    Waist
    • Find the natural waist
    • This is the smallest part of the waist
    • Usually about 1 inch (ca. 2.5cm) above belly button
    • Keep tape slightly loose to allow for breathing room
    Hips
    • Find the widest part of the hips
    • Usually about 7 inch (ca. 18cm) below natural waist
    • Tape should brush across both hipbones
    Shoulder
    • From the edge of the shoulder socket, measure up over the curve of the shoulders passing across the center base of the neck to the other shoulder edge.
    Hollow to Floor
    • Stand straight with feet together
    • Measure in bare feet
    • Begin at the hollow space between the collarbones and pull tape straight down to the floor
    • To fit high heels, we’ll add an extra 2 inch (ca. 5cm) onto custom-sized floor-length dresses and dresses with trains
    Height
    • Stand straight with feet together
    • Measure in bare feet
    • Begin at the top of the head and pull tape straight down to the floor

    Maternity Dresses

    Upper Bust
    • Relax arms at sides
    • Measure the highest part of the chest
    • Pull the tape right underneath the arms
    Bust
    • This is not your bra size!
    • Wear an unpadded bra (your dress will have a built-in bra)
    • Relax arms at sides
    • Pull tape across the fullest part of the bust
    Under Bust
    • Measure immediately under breasts
    Around Belly
    • Find the fullest part of the belly
    • Pull tape around the belly
    • Keep tape slight loose for comfort
    Hips
    • Find the widest part of the hips
    • Usually about 7 inch (ca. 18cm) below natural waist
    • Tape should brush across both hipbones
    Hollow to Floor
    • Stand straight with feet together
    • Measure in bare feet
    • Begin at the hollow space between the collarbones and pull tape straight down to the floor
    • To fit high heels, we’ll add an extra 2 inch (ca. 5cm) onto custom-sized floor-length dresses and dresses with trains
    Height
    • Stand straight with feet together
    • Measure in bare feet
    • Begin at the top of the head and pull tape straight down to the floor

    For Bridal Jacket/ Mini Wraps

    Bust
    • Not your bra size! Take the tape around your back and bring it across the fullest part of your bust.
    Shoulder
    • From the edge of the shoulder socket, measure up over the curve of the shoulders passing across the center base of the neck to the other shoulder edge.
    Arm Length
    • Measure from your shoulder point to the wrist.
    Armscye
    • Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder.