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What can I do with my order now?

Customers have the flexibility to make changes to any order they’ve placed up until the time it ships through our convenient online order management system. However, a fee will apply if you are modifying the size, color, or style of a dress after we start making it.

In My Orders, you can easily find each order you've placed and its current status. On your order details page, various help options will be available based on your order status.

Please see the table below to learn what options are available to you at each stage of your order.

My Order Status Is: That means: Right Now I Can:
Order Placed Your order has been placed successfully, but we are still in the process of confirming payment details. You must submit a payment in order for us to process and ship your order. Confirming Western Union and wire transfer payments may take additional time. Check order progress
Request product support
Resolve a payment issue
Cancel this order
Payment Received We’ve received your payment and are beginning verification to ensure payment security. Check order progress
Request product support
Resolve a payment issue
Cancel this order
Request change of shipping address
Verifying Payment We received your payment and will confirm it in approximately 1 working day. Your order will then continue processing according to our standard procedure.
Order Confirmed Your payment has just been confirmed and we will begin processing your order immediately.
Processing We are now selecting the products you ordered, checking them for quality and carefully packaging them for shipment.

Tailor-made items: 6-15 working days
Check order progress
Request product support
Request a change of shipping address
Resolve a payment issue
Inquire about tariffs
Cancel this order
Shipped Everything in your order has been packaged and sent to the shipping address you provided. Request product support
Resolve a payment issue
Request a return or refund
Report missing or wrong products
Inquire about tariffs
Track my package
Canceled This order has been canceled. Resolve a payment issue (for refunds)