Customer Q&A
Customer Q&A:

Reply by JenJenHouse.com 2012-10-11 20:23:45
All of our dresses except from flower girl dresses and junior bridesmaid dresses have built-in bra. Please do not worry about that. Also, if you have concerns about it, we also have invisible party bra. Please take a look at http://www.JenJenHouse.com/Silicone-Strapless-Invisible-Wedding-Party-Bra-g4216. Hope it will be helpful.
Please feel free to tell us if there is anything else we can do for you.
can you send pictures of gold, champagne, and daffadil?
Reply by JenJenHouse.com 2012-10-22 03:02:26
Thanks for contacting us!
We are really sorry that we do not have the pictures you requested now. You may refer to our color chart http://www.JenJenHouse.com/about/help.php?act=pop&type=color&cat_id=7 to get more information. Please be aware that slight color aberration of the dress and the color shown on screen is unavoidable because of many factors.
If time is allowed, we highly suggest you purchase our fabrics swatch to feel the material and color in reality. Here is our link: http://www.JenJenHouse.com/Swatch-c33/?la=fromnavmenu.
Please feel free to contact us if there is anything else we can do for you. :)
is it possible to make the dress in purple? i can find it in the color chart.
Reply by JenJenHouse.com 2012-11-10 22:29:03
We are really sorry to say that we do not have the exact color you asked for. As a matter of fact we have made our own color chart. Currently, we have 28 colors for your choice. Please take a look at http://www.JenJenHouse.com/about/help.php?act=pop&type=color&cat_id=2. We would appreciate it if you could choose other colors or similar colors, like grape from our color chart.
Please feel free to tell us if there is anything else we can help with.
Reply by JenJenHouse.com 2012-11-09 01:59:34
Customers can always check the order status at our website. You are also encouraged to contact us and we could provide more specific information of your order. Once your order is shipped, you will also get a confirmation email including the tracking number. You may track your order online.
If you have any other questions, please kindly let us know.
Reply by JenJenHouse.com 2012-10-20 20:14:42
Thanks for contacting us!
We have consulted our dressmakers and it is OK to remove the train. However, it will cost you USD 15.00 more to make the change.
As to the extra fee, you could go to http://www.JenJenHouse.com/Customization---No-Train---Shorter-Train-(034004965)-g4965 and buy the service when you place the order. We would also appreciate it if you can tell us about it in the Special Instructions column at the bottom of the checkout page.
We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices.
Please feel free to contact us and we are willing to give you some professional suggestions.
I really like dress # 017002267
Reply by JenJenHouse.com 2012-03-27 04:19:24
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