Customer Q&A
Customer Q&A:

Reply by JenJenHouse.com 2012-11-11 00:56:04
We are really sorry to say that we do not have the exact color you asked for. As a matter of fact we have made our own color chart. Currently, we have 28 colors for your choice. Please take a look at http://www.JenJenHouse.com/about/help.php?act=pop&type=color&cat_id=2. We would appreciate it if you could choose other colors or similar colors, like lilac from our color chart.
Usually we can add straps on our dresses. But would you please kindly tell us what kind of straps you want to add? We will double check for you. We also hope you could tell us the width of the straps you need.
Please feel free to tell us if there is anything else we can help with.
Reply by JenJenHouse.com 2012-10-28 00:18:39
We are very sorry but we could not make the change for you right now. We highly suggest you keep the original design which will present its beauty best. If you insist on the changes, would you please kindly consider about other styles you may also like? We have a large collection for your choice.
Sorry again for the inconvenience caused by us. Please feel free to contact us if there is anything else we can do for you.
Reply by JenJenHouse.com 2012-10-23 19:03:40
Thanks for contacting us!
We are really sorry that we do not have all the pictures you requested now. Therefore we send you pictures of this dress we have. Hope they will be helpful. Please click the links below to check the pictures.
Lavender: http://d3bvl598xc7qos.cloudfront.net/upimg/JenJenHouse/h/07/64/94934be0f058f943542dcb3f70280764.jpg
watermelon: http://d3bvl598xc7qos.cloudfront.net/upimg/JenJenHouse/o400/26/bf/2681eb7a58ba8bb95d845f62f22926bf.jpg
Please note that colors differ in fabrics. Also there's color difference between the color showing on screen and the real material.
Currently it takes7-9 days to make the dresses since the day you place an order. The shipping time also differs in shipping methods. The fastest shipping - expedited shipping takes 5-6 days for the shipment. The standard shipping takes 5-9 days. The sooner you place an order, the sooner we start preparing your dress. So you may receive your order by 6th May. Could you accept it a little bit later arrival?
Usually we can add straps on our dresses. But would you please kindly tell us what kind of straps you want to add? We will double check for you. We also hope you could tell us the width of the straps you need.
Is there anything else we can do for you? :)
i live in Denmark and want to be the dress: Item ID #022004403
we need to receive the dress before April 28. Will this be possible? We look at shipping days, but am uncertain about tailoring.
Thanks
Annika
Reply by JenJenHouse.com 2012-04-16 19:44:09
First of all, i love this dress. but my question is, what is the color of the dress on the picture?
And i am from Holland, how do i know the exact size that i need?
And if i order now, is it on time for the 22 may?
Greets
Reply by JenJenHouse.com 2012-04-16 01:46:47
Reply by JenJenHouse.com 2012-04-15 05:45:33
Reply by JenJenHouse.com 2012-04-13 00:27:07

Reply by JenJenHouse.com 2012-04-12 02:06:55
Can you please tell me the color of this dress that the model is wearing. Also do you sell size 1 in any of your dresses.
Thank you,
Reply by JenJenHouse.com 2012-04-11 22:34:31
Reply by JenJenHouse.com 2012-04-10 22:00:33
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