By Mavis2012-11-03 01:39:31
Others
i was confused by" hollow to the floor"and also what should i pay attention to when i measure?
Reply by JenJenHouse.com 2012-11-03 01:43:33
Thanks for contacting us.
Hollow to Floor is the length from your hollow (center of the collarbone) to the floor. We will make the length of your dress according to this measurement. When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together.
You may refer to our measuring guide http://www.JenJenHouse.com/about/help.php?act=pop&type=size&cat_id=17 for more information.
If you have any other questions, please feel free to contact us.
By Ren2012-10-27 23:04:37
Others
If I order this dress Charming A-Line/Princess Regular straps Chapel Train Chiffon Charmeuse Wedding Dress With Ruffle Beadwork (002004113).
can i get it in time as i do need it on dec. 1st.
Reply by JenJenHouse.com 2012-10-27 23:45:36
Usually it takes 9-11 days to make wedding dresses and 7-9 days to make other dresses since the day you place an order. The shipping time also differs in shipping methods. The fastest shipping - expedited shipping takes 5-6 days for the shipment. The standard shipping takes 5-9 days. The sooner you place an order, the sooner we start preparing your dress. Thank you.
By Beth2012-04-24 12:51:52
Dye 2
if i got the dress without lace would the dye come out? im so sorry but id love this dress for my prom! :)
Reply by JenJenHouse.com 2012-10-23 02:29:45
Nice to hear from you again!
We understand that. However, this dress is a wedding dress, are you sure you want it for your prom? In fact, we have prom dresses made of the same material. Would you like to take a look at them? How about http://www.JenJenHouse.com/A-line-Princess-Sweetheart-Sweep-Train-Chiffon-Charmeuse-Evening-Dresses-With-Ruffle-Beading-017004374-g4374?
Hope to hear from you soon! :)
By Stephanie2012-04-16 20:35:15
Dress In Picture
If I order this dress Charming A-Line/Princess Regular straps Chapel Train Chiffon Charmeuse Wedding Dress With Ruffle Beadwork (002004113).
Is this what I am going to get?
I have noticed a dress like this listed under the same number that is totally different and it has put me off. Have to understand that with money being spent on a wedding dress there is no room for mistake.
Thank you
Reply by JenJenHouse.com 2012-04-16 22:43:37
Thanks for shopping at JenJenHouse.com!
I would like to send a picture of the dress that is just finished by our dressmakers for your reference. Please click the link below to check it.
Has our dress disappointed you?
By Tricia2012-04-08 01:28:49
Can I get this dress without a train?
Hello, thank you for the answers to my previous questions on other dresses. We are still trying to decide on a dress for my daughter's formal (prom) in May, so we will make a decision and order tomorrow (or as soon as I have answers to my questions).
Do you have a picture of this wedding dress in pink? Is it a nice pale pink (I am guessing it is)? Do you have close up of the beading (it looks wonderful)
Can we trust the sizes you give? I have measured my daughter and she is EXACTLY the measurements of a size 8 (except for slightly smaller hips which would not matter). She is 171cm tall and have found some dresses too short, plus she wants to wear 6 inch heels. Should I get the dress custom size with a longer measurement for the hollow to floor to allow for an extra 3-4 inches for her heels?
Also, we do not want a train on the dress, can we get the style made without a train? Would you recommend this?
Do you think you could do all this and have it delivered to Australia by May 4th just in case we need some alterations?
Thank you for your kind help.
Reply by JenJenHouse.com 2012-04-08 20:55:36
Thanks for your questions.
Yes, we can make the dress without the train. Just write down your requirements in the Special Instructions column at the bottom of the checkout page and we will know. Here attached a picture of it in pink we made before.
If your daughter is exact the size 8 as our size chart, then you can choose size 8 and leave us message in your order about her height and she will wear 6 inches heels. Then we'll make the length of the dress longer.
If you place the order now, you can get the dress by May 4th.
By Sara2012-04-03 22:17:43
Measurements
What does it mean when it says "hollow to the floor" where does that measurement start from?
Reply by JenJenHouse.com 2012-04-04 22:18:22
Thanks for contacting us!
This is Hardy,Sales Consultant from JenJenHouse.com. I am glad to be at your service.
It mean the distance form the hollow space between the collarbones to the floor. For more details, please refer to our measuring guide at:
http://www.JenJenHouse.com/about/help.php?act=pop&type=measure&cat_id=26
Please be free to contact me for anything I can help.
By Jammie2012-04-03 07:45:40
Back of Dress
Thank you for the pictures, however, it is not the same in the back as the dress pictured online. The beadwork in the back of the dress online comes together in the back. There is no separation, and the beadwork looks darker grey. Is it possible to get the dress made exactly like the one in the picture online?
Reply by JenJenHouse.com 2012-04-04 02:56:05
Thanks for your mail.
Yes we are inspired by the designers and add some alteration on it. So our finished dress will be a little different from the original one.
The beadings that we used are silver beadings.
If you have any other questions, please feel free to contact us.
By Jammie2012-04-02 13:32:22
Close up pictures
I am interested in this dress. Can you send me a close up picture of the bead work? Also, I see that you will make the dress a custom size. I am 4'11" is it possible to make it an appropriate length for me and can it be changed to a floor length hem rather than a chapel train?
Reply by JenJenHouse.com 2012-04-03 02:45:52
Thank you for contacting us.
Please click the below link to see those enclosed pictures of it in Ivory. Hope they would be helpful to you. Also, We strongly recommend you to keep the original design . That can best present its beauty. If you really want us to make it without train or with shorter trian. Please go to this link to buy our customization service :http://www.JenJenHouse.com/Customization---No-Train---Shorter-Train-%28034004965%29-g4965 .Then, write down your requirements in the special instructions column at the bottom of the checkout page.
If you have any other questions, please feel free to contact us.
By Tanyah2012-04-01 02:40:45
Additions to dress
I am conscious of my arms ... Can 3/4 chiffon sleeves be put on this dress? or can you suggestwhere I can buy a chiffon shrug/wrap/jacket for this dress.
Also how can I view the dress in ivory and champagne colours.
thanks,
Reply by JenJenHouse.com 2012-04-01 03:12:10
Thanks very much for your contacting us.
Please click the below link to check the attachment for the pictures of the dress we have made. Hope these pictures will be helpful.
Sorry, we are unable to add sleeves to the dress. Please go to this web link to order the chiffon wraps with sleeves : http://www.JenJenHouse.com/Wraps-c13/p1/
For the moment, all of our items are made from scratch after we have received your order. And we are heavily committed with orders.
In order to make the dress before your event, could you kindly tell us when you need the item?
Hope to hear from you soon!
By Karen2012-03-28 17:34:51
colour of wedding dress
Hi i was wondering if you had a picture of this dress in ivory and champagne so i cn get idea which would suit me better.
Thanking You
Karen
Reply by JenJenHouse.com 2012-03-29 02:44:59
Thanks for contacting us!
This is Hardy-Sales Consultant from JenJenHouse.com. I am glad to be at your service.
Sure, please click the link below to check the dress in ivory and champagne.
Hope we can have your order soon:)
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