Customer Q&A
Customer Q&A:
By Eve2012-11-12 23:25:08
Others
A-Line/Princess One-Shoulder Court Train Chiffon Charmeuse Evening Dresses With Ruffle Beading (017002625)
I DO NOT WANT THE TRAIN ON THE DRESS FOR IT WILL BE DIRTY ON THE FLOOR, CAN YOU MAKE IT AWAY?
I DO NOT WANT THE TRAIN ON THE DRESS FOR IT WILL BE DIRTY ON THE FLOOR, CAN YOU MAKE IT AWAY?
Reply by JenJenHouse.com 2012-11-13 01:27:02
Thanks for contacting us!
We have consulted our dressmakers and it is OK to remove the train. However, it will cost you USD 15.00 more to make the change.
As to the extra fee, you could go to http://www.JenJenHouse.com/Customization---No-Train---Shorter-Train-(034004965)-g4965 and buy the service when you place the order. We would also appreciate it if you can tell us about it in the Special Instructions column at the bottom of the checkout page.
Please feel free to contact us if there is anything else we can do for you.
We have consulted our dressmakers and it is OK to remove the train. However, it will cost you USD 15.00 more to make the change.
As to the extra fee, you could go to http://www.JenJenHouse.com/Customization---No-Train---Shorter-Train-(034004965)-g4965 and buy the service when you place the order. We would also appreciate it if you can tell us about it in the Special Instructions column at the bottom of the checkout page.
Please feel free to contact us if there is anything else we can do for you.
By Ina2012-10-30 23:16:42
Others
I want to know your shipping methods before ordering from you. How many shipping companies do you cooperate with?
Reply by JenJenHouse.com 2012-10-31 01:47:41
Thanks for contacting us.
We have three shipping methods including expedited shipping, standard shipping and super saving shipping. Super save shipping is only for parcel orders of accessories. Currently, we use DHL, UPS, Fedex and Post Office to ship our orders.
For more information, please go to http://www.JenJenHouse.com/about/help.php?page_id=10.
If you have any other questions, please feel free to contact us.
We have three shipping methods including expedited shipping, standard shipping and super saving shipping. Super save shipping is only for parcel orders of accessories. Currently, we use DHL, UPS, Fedex and Post Office to ship our orders.
For more information, please go to http://www.JenJenHouse.com/about/help.php?page_id=10.
If you have any other questions, please feel free to contact us.
By Pam2012-10-30 22:26:21
Others
A-Line/Princess One-Shoulder Court Train Chiffon Charmeuse Evening Dresses With Ruffle Beading (017002625)
where are your goods could sent to? i live in Peru
where are your goods could sent to? i live in Peru
Reply by JenJenHouse.com 2012-10-30 22:54:29
Thanks for visiting JenJenHouse.com!
We ship worldwide. There may be particular locations that we might require additional information to ship to. However, if such a rare event were to occur, we will get in touch with you ASAP.
Yes we can ship our dresses to your country, which can be chosen from our shipping countries list. Please see attached picture. We hope you could check it again.
Please feel free to contact us and we are willing to give you some professional suggestions.
We ship worldwide. There may be particular locations that we might require additional information to ship to. However, if such a rare event were to occur, we will get in touch with you ASAP.
Yes we can ship our dresses to your country, which can be chosen from our shipping countries list. Please see attached picture. We hope you could check it again.
Please feel free to contact us and we are willing to give you some professional suggestions.
By Christina2012-10-26 00:28:26
Others
hello, I want to buy this dress.just one question:can you guys save about 1inch inside for the dress in case of changing if possible?
Reply by JenJenHouse.com 2012-10-26 00:42:00
Thanks for contacting us.
Generally, to ensure that your dress will fit you perfectly, our tailors have created all our dresses with additional fabric in the seams, like 0.5 inch - 1 inch to allow minor size modifications.
If you have specific requirements about it, please write them down in the Special Instructions column when you check out. Then we will leave about 1 inch fabric in the seams when we prepare your dress.
For any other questions, please feel free to contact us.
Generally, to ensure that your dress will fit you perfectly, our tailors have created all our dresses with additional fabric in the seams, like 0.5 inch - 1 inch to allow minor size modifications.
If you have specific requirements about it, please write them down in the Special Instructions column when you check out. Then we will leave about 1 inch fabric in the seams when we prepare your dress.
For any other questions, please feel free to contact us.
By Jules2012-03-22 08:59:42
Farben
Hallo,
wie viele Farben gibt es von diesem Kleid oder kann man wirklich für jedes Kleid einzeln Farben bestimmen?
mit freundlichen Grüßen, Julia
wie viele Farben gibt es von diesem Kleid oder kann man wirklich für jedes Kleid einzeln Farben bestimmen?
mit freundlichen Grüßen, Julia
Reply by JenJenHouse.com 2012-03-28 01:31:17
Liebe Julia,
vielen Dank für Ihren Besuch bei JenJenHouse.com.
Für die meisten Kleider ausser den Brautkleider steht es 28 Farben zur Verfügung. Unter der Option Farbe können Sie Ihre Wunschfarbe auswählen.
Wir wünschen Ihnen ein schönes Wochenende :)
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