A-Line/Princess One-Shoulder Knee-Length Chiffon Tulle Homecoming Dress With Ruffle Beading Flower(s) #022020672

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Customers need to contact JenJenHouse.com Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.

Each dress you order will be made from scratch totally according to your specifications. We suggest you choose the dress you most like and fill in the exact measurements when you place an order. Our tailors will make the right dress for you.

You may also refer to our return policy http://www.JenJenHouse.com/about/help.php?page_id=84 to get more information.

For any other questions, please kindly let us know.

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Surely we ship our dresses to Australia, which is also one of our main markets. Actually Australia is on the top of the shipping countries list. Please see attached picture. Hope you could come back to our website and check it again.

Thanks for your time and your support. If you have any other questions, please feel free to contact us.

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If you put the two colors together, you will see the obvious difference between them. White is a little bit cyan, while ivory is more of cream. But if you check the colors separately, the difference will not be very obvious.

If you have concerns about the two colors, we suggest you purchase our color swatches so you could check the colors in reality. Here is the link: http://www.JenJenHouse.com/Swatch-c33/?la=fromnavmenu.

For any other questions, please do let us know. We are at your service.

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We have consulted our dress makers and it is OK to make the change. It will take extra $15. Please write down your special requirements and tell us about it in the Special Instructions column at the bottom of the checkout page when you are placing the order.

As for the extra fee, please go to http://www.JenJenHouse.com/Special-Customization-Service-g4044, fill 15 in the quantity column and click “add to cart” in order to pay the customization fee. You may simply order it with your dress together.

Thanks for your time and cooperation.

Thanks for visiting JenJenHouse.com!

Sorry that we don’t provide the exact color as in the picture. I can only tell that many customers have bought this dress in the color champagne. I hope this information can help you make your choice. You may also refer to our color chart http://www.JenJenHouse.com/about/help.php?act=pop&type=color&cat_id=7 to get more information. Please be aware that slight color aberration of the dress and the color shown on screen is unavoidable because of many factors.

If time is allowed, we highly suggest you purchase our fabrics swatch to feel the material and color in reality. Here is our link: http://www.JenJenHouse.com/Swatch-c33/?la=fromnavmenu.

As to the length of the dress, we are sorry but we cannot make the short dress into a long style, hope you can understand.

Please feel free to contact us if there is anything else we can do for you.

Liebe Nina,

vielen Dank für Ihren Besuch bei JenJenHouse.
Gehen Sie bitte zu http://www.JenJenHouse.com/de/about/help.php?page_id=8und http://www.JenJenHouse.com/de/about/help.php?page_id=84, lesen Sie unsere FAQs und Widerrufsbelehrung einmal durch, dann schaffen Sie eine schnelle Übersicht auf unserem Rückgaberecht.

Wir spielen die Rolle als Schneider. Wir bieten Kunden Kleider nur zum super günstigen Preis. Deswegen können wir nicht wie die anderen Versandhäuser, dass man z.B. 8 Kleider in verschiedenen Größen und Farben bestellt und dann nur 1 Kleid behalten will. Solche Kosten können wir uns leider nicht leisten. Wir bitten Sie darum, dass Sie uns die richtigen Maße angeben, dann machen wir schon alle richtig für Sie. Alle unserer Kleider sind einzeln handgefertigt, deswegen sind wir nicht in der Lage, die richtig verarbeiteten Kleider zurückzunehmen.

Die genaue Farbe wie auf der Abbildung bieten wir nicht an. Denn Farbeabweichungen sind aus vielen Faktoren wie z.B. Lichteffekt nicht zu vermeiden.
Wir empfehlen Ihnen, Stoffproben http://www.JenJenHouse.com/de/Stoffproben-033004058-g4058anzufordern, bevor Sie Kleider bestellen. Ich werde Ihnen die ähnliche Farbe Champagner empfehlen.

Wir bitten um Ihr Verständnis und wünschen Ihnen einen tollen Start in die neue Woche :)